Delivery Policy

Order handling - When you make a purchase, we will process within 24 hours. Upon receipt of payment, your order will be handled and dispatched within 24 hours. If your order is made on a Friday, weekend or public holiday, please allow one more day working for processing.

Price and tax - price inclusive all tax in HK, for international purchase, customer is responsible for the taxes of the goods they purchase and are not the responsibility of Jakewell HK

International delivery - For delivery to other locations, pls contact us for more information:
Please note that all delivery timelines are for reference only. Whilst we make every effort to deliver Items as soon as we can, we will not be liable for any delay or failure to deliver the Items within the estimated timescales. If you have not received the item you ordered within 14 working days, please contact us at


Do you Ship Worldwide?

We are available to ship to Hong Kong, Macau and Mainland China:


Hong Kong:
Basic postage | HKD $50 
Free Delivery  | Purchases HKD $800 or above

    Basic postage | HKD$100
    Free Delivery  | Purchases HKD $2,000 or above
Basic postage | HKD$800 by SFexpress
Free Delivery  | Purchases HKD $5,000 or above
    Office Hour:
    Mon - Fri 09:00-12:00 / 14:00-17:30
    Sat, Sun & Public Holiday: Off