Delivery Policy

Basic Postage: Delivery

A. Hong Kong Standard Delivery (Courier by Zeek)
Free delivery if purchase HKD$800 or above, otherwise HKD$50 delivery fee will be charged.

Kowloon, New Territories & HK Islands
Delivery timeslot: 18:00 - 23:00 / 10:30 - 17:00 

Ma Wan, Discovery Bay & Tung Chung 
Delivery date & timeslot: Every Tuesday / Thursday(12:00 - 16:00 ) 

*Our CS Team will contact you about delivery details, including check if the delivery area is covered or not.*


B. Macau Standard Delivery (by SF Express)
Free delivery if purchase HKD$2,000 or above, otherwise HKD$200 shipping will be charged.

C. China Standard Delivery (by SF Express)
Free delivery if purchase HKD$5,000 or above, otherwise HKD$1,000 shipping will be charged.
Any enquiry please feel free to contact us for details.

D. Taiwan Standard Delivery (by SF Express)
Free delivery if purchase HKD$5,000 or above, otherwise HKD$1,000 shipping will be charged.
Any enquiry please feel free to contact us for details.

International Delivery
For delivery to other locations, pls contact us for more information: info@jakewell.com.hk. 
Please note that all delivery timelines are for reference only. Whilst we make every effort to deliver Items as soon as we can, we will not be liable for any delay or failure to deliver the Items within the estimated timescales. If you have not received the item you ordered within 14 working days, please contact us at info@jakewell.com.hk.

Price and Tax
Price inclusive all tax in HK, for international purchase, customer is responsible for the taxes of the goods they purchase and are not the responsibility of Jakewell HK

Order Handling
When you make a purchase, we will process within 24 hours. Upon receipt of payment, your order will be handled and dispatched within 24 hours. If your order is made on a Friday, weekend or public holiday, please allow one more day working for processing.

Basic Postage: Shop Pick Up

We provide shop pick up service, you can choose the location on the payment page.
  • Store at Olympian City 2(Shop UG28, Olympian City 2, West Kowloon)
  • Store at Yoho Mall I(Shop 2016, L2, Yoho Mall I, Yuen Long, N.T)
In the general case, the goods will be arranged for customers to pick up at the selected shop within seven working days after the order is placed. Our CS team will confirm the detailed pickup arrangement with you by phone or email.

Furniture Delivery & Installation

1. General Delivery Time (Monday-Friday, 10am-6pm)
After 10 working days: Arrange the First delivery or Modify a delivery (No delivery on public holidays)

District

Time

General Delivery Time

Purchase HKD$3,980 or above

Above

Below

Kowloon/

New Territories

Mon & Tue

Free

HKD$250

HK Island

Thurs

Free

HKD$250

Tung Chung/ 

Ma Wan

To be arranged

HKD$200

HKD$450

Discovery Bay

To be arranged

HKD$300

HKD$550

Outlying Islands

To be arranged

HKD$1,000

HKD$1,250

Buildings without lift or products can only access through staircases

HKD$50 per floor (Up to 3 floors)


Delivery time: the delivery man will contact the customer about the delivery time, and the actual delivery time depends on the delivery itinerary of the day.

2. Special Delivery Arrangement
2.1 Express Delivery Arrangement
Base on invoice date or modification date:
  • Within 3 working days, extra HKD$500
  • Within 3-10 working days, extra HKD$300
2.2 Special Delivery Arrangement:
2.2.1 Delivery within specified time period, extra HKD$300
2.2.2 Delivery within specified date, extra hKD$300
2.2.3 Delivery within specified time period and date, extra HKD$600

3. Installation Service
Extra HKD4300 per product installation (Installation service must be used together with the delivery services).
Installation service must be used at the same address as the delivery services. If the installation service is not at the same day/time period or same address as the delivery, it will be regarded as a special installation arrangement, please refer to Note no.4 for details.

4. Special Delivery Arrangement Service Fee
The installation service is not at the same day/time period or same address as the delivery, it will be regarded as a special installation arrangement
4.1 Install at a specified time, extra HKD$300
4.2 Install on separate days, extra HKD$300
4.3 Separate address installation, extra HKD$300

5. Unloading Point & Delivery Address
Service covers address only within a 100m parameter of the unloading point. For address outside the prescribed scope, a maximum of HKD$300 surcharge will be collected and receipt will be provided.

6. Delivery Failure & Unable to Confirm Delivery
There will be no refund of delivery fee on delivery failure due to unable to confirm delivery time with customer / an unattended recipient address upon arrival of goods at the appointed time / measurement not fit for delivery etc. Should delivery be rescheduled in such circumstances, we will require additional delivery charges of HKD$300. 

7. Delivery do not include delivery to or within the restricted border area.

8. Delivery services do not include delivery locations without a lift, a boat, an apartment with renovation in progress, or a construction site etc. The charge of the fourth-floor staircase needs to be discussed with the installer.

9. Any delivery that involves delivery via sea transportation, customer is responsible to arrange and pay for any transportation cost thereafter. 

10. Modification of invoices in terms of addition and modification of content will need to be agreed and confirmed 10 days prior to the delivery. 

11. In circumstances due to bad weather / black rainstorm warning/typhoon signal 8 that is not suitable for delivery, all deliveries will be re-arranged at a later time.

12. Jakewell will call, send SMS or WhatsApp to you about the delivery arrangement.

13. The service fee for home inspection and additional maintenance is HKD$680. Please refer to the service plan for details.

14. Jakewell reserves the final right to interpret the terms and conditions herein.

# Baby High Chair and stroller is not including in furniture delivery, and it will be delivered as general goods.. 
Any enquiry please feel free to contact us for details.

*The latest updated on 2020 July.